Orders & Return
We think that orders should be shipped fast, like really fast. That's why we created out SuperSonic Shipping Guarantee, so you can expect that youre order will leave the same, or next business day. Since we use a network of warehouses, your order may arrive in separate shipments depending on inventory at each warehouse. You’ll receive an email with the tracking information as soon as your order is staged for shipping, but please allow up to 24 hours for the information to appear in the carrier's system.
TGT Holdings, LLC (DBA Short Round Supply Company) will process returns within 30 days of customer receipt of product. No return will be accepted without an approved RMA prior to receiving the product back at our warehouse. Product must be returned within 14 days of your RMA being approved. There will be no refund or credit issued for any returns that are received at our warehouse without an approved RMA. Certain product classes have specific return policies that are detailed below. All returns will be subject to a restocking fee of $35, or 15% of the order total, whichever is greater.
Returns on Ammunition Products
Because of product liability and the risks associated, we can only process returns on ammunition products that were damaged during shipping. All warranty, claims of defects, or improper function must be handled through the manufacturer.
Returns on all other products
All items must be returned in NEW condition (i.e., not used, broken or worn), in the original manufacturer's packaging and with all original contents included, e.g., instruction manuals, accessories, additional components, and a sellable condition.
TGT Holdings, LLC (DBA Short Round Supply Company) requires the return of any, and all promotional items and/or gifts included with your purchase, including free gift certificates with purchase. In addition TGT Holdings, LLC (DBA Short Round Supply Company) is currently unable to accept partial returns on kits or on any bundled goods. If a complete return is not received, TGT Holdings, LLC (DBA Short Round Supply Company) reserves the right to charge an additional $9.99 to send the package back to the customer.
Any gift certificate issued as a free gift with a qualifying purchase is void upon the return of qualifying product. The gift certificate is deemed returned with product return. If the gift certificate is used upon return, TGT Holdings, LLC (DBA Short Round Supply Company) reserves the right to refuse the return or refund the customer less the amount of the gift certificate issued.
If the product in your possession was received damaged, damage must be noted in your RMA and pictures must be supplied documenting the damage. If your RMA is approved, you are responsible for properly packing and securing your return order to protect it from damage incurred in transit back to our warehouse. All returned product is examined upon arrival and check-in at our warehouse and only product in New/Sellable condition will receive a full credit (unless the damage occurred in transit to your location and you properly notified and documented the damage in your initial RMA Form). If for any reason you decide you want the product back after it has been received at our warehouse, we are happy to collect the additional payment from you to cover the costs to ship the product back to you.